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Exchange & Return Policy
Xsandy’s Hair and Beauty specialises in their own lace wigs, & hair extensions production. We devote ourselves in providing you premium quality 100% hair extensions & wigs at a reasonable price and good service.
In order to offer you secure online shopping circumstance; we try to make our are exchange & return quite easy and stress free.
All rights to interpret are reserved by Xsandy’s Hair and Beauty.
Exchange / Return
1. Customers who want to make exchange or return, please email us at firstname.lastname@example.org within 48 hours to make application since you receive/sign for your goods. Overdue items will not available. We have the right to refuse to sign for the package if you send them back without contacting us for permission! Otherwise you will be responsible for all the losses arising from this.
2. We will not accept any subjective and unreasonable reason for exchange or return.
3. Keep extensions/wigs in new condition, unused, uncut and in original package.
4. Customers can make exchange application only one time for one order. Please make sure all the information of exchange unit is correct!
5. For exchange: we will exchange a new wig/extensions for you as long as your wig reaches to xsandy’s hair and beauty not cut or used
6. For return: we will give you a refund as long as we get your wig/extensions in it’s original packaging, not cut or open.
You need to pay
1. Return shipping fee £3~5 (postage/package must be paid)
2. Return postage/packaging fee £3-5 (local center to uk) (pay international shipping to haireverlasting.co.uk
3. Pay price difference if exchange caused processing time (shipping time & exchange/return time) Total 5~8 business days
30 Day refunds policy
30 Day return for refund policy xsandy’s hair and beauty wants you to love your hair. If for any reason you are not satisfied with your order, we will gladly refund your order within 30 days of receipt. For sanitary health concerns, we only accept the return for refund of hair extensions unopened in their original packaging and lace wigs where lace is not cut or damaged. If you are unhappy with your purchase we will gladly exchange your order within 30 days of receipt.
How to return:
1. Complete the return form provided with your order, or download another copy – from our web-site
2. If possible, re-use your original shipping box and packing materials to secure the item(s).
3. Address your package to: xsandy’s hair and beauty customer returns department Unit 57 73 Moleworth Street, Lewisham Shopping Centre, Lewisham, SE13 7EP, London, UK.
4. We recommend shipping your package through a traceable shipping method like federal express DHL or UPS who offer delivery confirmation. We will email you within 5 working days of receiving your package to confirm your return. Once your return is received, a refund will be issued within 1 billing cycle.
Unfortunately, we cannot refund orders received later than 30 days from purchase.
DISCOUNT CODES & OFFERS
How To Redeem Discount Codes (including ‘15% Off Your First Order’)
- You must sign up to the newsletter or create an account via the website.
- Only one Discount Code can be used per person.
- You cannot use a Discount Code in conjunction with any other sales discounts or promotional offers unless the specific terms relating to the Promotional Discount Codes state that you can combine the Promotional Discount code with other offers – i.e. the 15% Off First Order Code cannot be used in conjuction with the Primal Beauty Offer.
- Generally, Discount Codes can only be used for one order (unless otherwise specified).
- The Discount Voucher will expire on the date specified in the specific terms relating to the Discount Voucher or Promotion, or before subject to availability of which we will notify you via the website. You cannot use the Promotional Discount Codes after this date.
- Discount Codes have no cash redemption value.
- We reserve the right to vary or discontinue the Discount Codes scheme at any time.
- ‘15% Off Your First Order’ is only applicable when spending over £20